FAQ’S
WHAT temperature ARE THE SAUNAS and ICE SHOWER?
The max temperature in the Infrared Suana is 70 degrees but we don’t recommend going higher than 65 degrees. Remember, it’s all about the heat entering your body, the sweat is the bonus! Infrared saunas are a ‘dry’ heat that raises your core body temperature, making for a very intense sweat.
The maximum temperature in the Traditional Finnish Sauna is 90 degrees.
The Ice Shower is set at between 5 and 8 degrees and the burst of water last for 30 seconds.
HOW LONG IS MY SESSION?
Infrared Sauna and Finnish Sauna sessions are 45 minutes.
Reformer Pilates are 50mins
Mat Pilates are 45mins
The later you arrive for the Sauna sessions, the less time you have for each session. Please arrive early, especially if it’s your first session so we can show you how everything works.
If you are more than 5mins late to the Pilates classes you won’t be able to enter for safety reasons and the for the class experience.
IS IT PRIVATE?
Randwick has 3 infrared saunas which are private and one communal Finnish sauna.
At Randwick you can indulge in our communal Finnish Sauna balcony experience. Up to 3 people can be booked into this experience at once. If you want to have the balcony sauna to yourself you can book all three spots.
All pilates classes are group based but we do have private classes available upon request.
CAN I BRING A FRIEND?
Of course!
For an Infrared, just select a 2 person Sauna. This will take 2 credits off your membersip.
For the Finnish, just make multiple bookings.
For the Pilates, they will need to have their own account to book a session.
Within the Helix App, you can also refer a friend and receive discounts based on their spend. If you refer a friend they receive $30 (perfect for purchasing the intro offer) and then when they spend $50, you get $50 credit.
Strictly no children 16 and under allowed into the studios for all services.
WHAT SHOULD I WEAR?
For the sauna we recommend you wear bathers. You will sweat a lot, so you want to be comfortable. Remember to wear loose fitting clothes for after your session.
For the pilates, we have a no sock no train policy for safety and hygiene.
WHAT SHOULD I BRING?
A water bottle to stay hydrated, we provide plenty of cold water refills.
You’re more than welcome to bring your own towel but we do provide towels for each sauna.
ARE THERE SHOWERS?
Yes. But we recommend you let your body cool naturally after you sauna and shower when you get home. This will help your body feel the benefits for up to an hour after your session is over.
I HAVE FAKE TAN ON, CAN I STILL SAUNA?
No. Please do not wear fake tan in the saunas.
Any damaged towels from fake tan will incur a $25 fee per towel.
CAN I APPLY OILS & LOTIONS IN THE SAUNA?
No. Not only will it block your pores and decrease your sweat, it will stain the wood.
CAN I TAKE MY PHONE IN THE SAUNA?
Yes you can. Just keep an eye on it as it will heat up.
How does the Helix All Access Membership work?
You get unlimited access to all services. This includes Reformer & Mat Pilates, Infrared & Finnish Sauna & our Ice Shower.
Membership is debited weekly from your nominated card.
No minimum commitment
24 hours notice is required for cancellation of the membership.
Subscriptions cannot be shared or used by another person.
If you are a now show, there is a $20 fee applicable and $10 if you cancel within 3 hours of the class.
STILL HAVE A QUESTION?
We want all our guests to feel at ease, so please feel free to contact Helix House via email, phone or Instagram and our team will help answer any questions or alleviate any concerns.
NSW: randwick@helixhouse.com.au or 0484 010 391
WA: info@helixhouse.com.au