FAQ’S
WHAT temperature ARE THE SAUNAS and ICE BATHS?
The max temperature in the Infrared Suana is 70 degrees but we don’t recommend going higher than 65 degrees. Remember, it’s all about the heat entering your body, the sweat is the bonus! Infrared saunas are a ‘dry’ heat that raises your core body temperature, making for a very intense sweat.
The maximum temperature in the Traditional Finnish Sauna is 110 degrees. Make sure you take as many breaks as you need and cool off in our outdoor shower and ice plunge.
The Ice Baths are between 6 and 10 degrees. We suggest you don’t spend more than 7 minutes at a time in our Ice Bath. Repetition is better than time in the water. If you are just starting out, try one minute in and then one minute out three times. Then as your body adjusts you can look at extending your time in the water.
HOW LONG IS MY SESSION?
Infrared Sauna sessions are 45 minutes.
Ice Bath sessions are 15 minutes.
Balcony Contrast Therapy sessions are 50mins.
Reformer Pilates are 50mins
Mat Pilates are 45mins
The later you arrive, the less time you have for each session. Please arrive early, especially if it’s your first session so we can show you how everything works.
If you are more than 5mins late to the Pilates classes you won’t be able to enter for safety reasons and the for the class experience.
IS IT PRIVATE?
Randwick has 6 infrared saunas which are private and one communal Finnish sauna.
At Randwick you can indulge in our communal contrast therapy balcony experience. Up to 4 people can be booked into this experience at once. If you want to have the balcony sauna and ice bath completely to your self, you can simply book out the 4 available spaces at any one time.
All pilates classes are group based but we do have private classes available upon request.
CAN I BRING A FRIEND?
Of course! Book in a 2 person session online or email us and you can pay the difference on arrival ($25 extra for the Infrared Sauna or $15 extra for the Ice Bath).
To book a sauna for you and a guest, select “1x Infrared Sauna (2 person)” when booking.
To book an ice bath for you and a guest, select “1x Ice Bath (2 person)” when booking.
Within the Helix App, you can also refer a friend and receive discounts based on their spend.
Strictly no children 16 and under allowed into the studios.
WHAT SHOULD I WEAR?
For the sauna we recommend you wear underwear or bathers. You will sweat a lot, so you want to be comfortable. Remember to wear loose fitting clothes for after your session.
For the plunge we recommend you wear bathers or something you don’t mind getting wet.
For the pilates, we have a no sock no train policy for safety and hygiene.
WHAT SHOULD I BRING?
A water bottle to stay hydrated, we provide plenty of cold water refills.
You’re more than welcome to bring your own towel but we do provide towels for each sauna.
ARE THERE SHOWERS?
Yes. But we recommend you let your body cool naturally after you sauna and shower when you get home. This will help your body feel the benefits for up to an hour after your session is over.
If you are having an ice plunge after your sauna you need to shower before entering the ice plunge for hygiene reasons.
I HAVE FAKE TAN ON, CAN I STILL SAUNA?
No. Please do not wear fake tan in the saunas.
Any damaged towels from fake tan will incur a $25 fee per towel.
CAN I APPLY OILS & LOTIONS IN THE SAUNA?
No. Not only will it block your pores and decrease your sweat, it will stain the wood.
CAN I TAKE MY PHONE IN THE SAUNA?
Yes you can. Just keep an eye on it as it will heat up.
How does the Helix All Access Membership work?
You get unlimited access to all Infrared Saunas and Ice Baths in all locations. You just login and make the relevant booking (limited to 1x Infrared Sauna and 1x Ice Bath per day).
Membership is debited weekly from your nominated card.
No minimum commitment
24 hours notice is required for cancellation of the membership.
Subscriptions cannot be shared or used by another person.
You may be charged $20 for a no show.
STILL HAVE A QUESTION?
We want all our guests to feel at ease, so please feel free to contact Helix House via email, phone or Instagram and our team will help answer any questions or alleviate any concerns.
NSW: randwick@helixhouse.com.au or 0484 010 391
WA: info@helixhouse.com.au